Privacy Policy

Introduction

Nnaico Technologies (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Information You Provide

• Account information (name, email, company name)
• Payment information (processed securely through our payment provider)
• Content you upload to train your AI assistants
• Communications with us (support requests, feedback)

Information Collected Automatically

• Usage data (features used, interactions with assistants)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)

How We Use Your Information

• To provide and maintain our services
• To train AI assistants on your uploaded content
• To process payments and send related information
• To respond to your inquiries and provide support
• To improve our services and develop new features
• To send you updates and marketing communications (with your consent)

Data Storage and Security

Your data is stored on Amazon Web Services (AWS) infrastructure with industry-standard security measures, including encryption in transit and at rest. Your uploaded content is stored separately and is not shared with other Nnaico customers.

For users in the European Union, data may be transferred to and processed in the United States. We rely on AWS’s Standard Contractual Clauses and other appropriate safeguards to ensure your data is protected in accordance with GDPR requirements.

Your Data Is Not Used for Training

We do not use your company’s data, documents, or queries to train AI models. Your information is used solely to provide our services to you.

Our AI providers (OpenAI, Anthropic, Google) do not use API data to train their models by default. Data sent through their APIs is processed to generate responses and is not retained for model training purposes.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

Third-Party Services

To provide our AI services, we use the following third-party language model providers:

• OpenAI – Your queries and relevant content may be sent to OpenAI’s API to generate responses. See OpenAI’s Privacy Policy.
• Anthropic (Claude) – Your queries and relevant content may be sent to Anthropic’s API. See Anthropic’s Privacy Policy.
• Google (Gemini) – Your queries and relevant content may be sent to Google’s API. See Google’s Privacy Policy.

We also use third-party services for payment processing, analytics, and infrastructure. These providers are bound by their own privacy policies and contractual obligations to protect your data.

Your Rights

You have the right to:

• Access – Request a copy of the personal data we hold about you
• Rectification – Request correction of inaccurate or incomplete data
• Erasure – Request deletion of your data (“right to be forgotten”)
• Data portability – Export your data in standard formats (original files, JSON, CSV)
• Restriction – Request we limit how we use your data
• Objection – Object to processing of your data in certain circumstances
• Marketing opt-out – Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at hello@nnaico.com. We will respond to your request within 30 days.

For European Union Users (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on the following lawful bases:

• Contract – Processing necessary to provide our services to you
• Legitimate interest – Improving our services and preventing fraud
• Consent – For marketing communications (you can withdraw at any time)

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights.

Cookies

We use essential cookies to maintain your session and remember your preferences. We may also use analytics cookies to understand how visitors use our website. You can control cookie settings through your browser preferences.

Children’s Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@nnaico.com

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.