Security at Nnaico
Your data security is our priority. We use industry-standard practices to keep your information safe.
AWS Infrastructure
Your data is hosted on Amazon Web Services with enterprise-grade security. All data is encrypted at rest using AES-256 and in transit using TLS 1.2+.
Data Isolation
Each customer’s data is stored separately and never mixed with other customers. Your documents and conversations are accessible only to your organization.
No Training on Your Data
We never use your company’s documents, conversations, or queries to train AI models. Your information is used solely to provide our services to you.
Enterprise AI Providers
We use enterprise-grade APIs from OpenAI, Anthropic, and Google. These providers do not use API data to train their models and maintain strict security standards.
Access Control
You control who can access your AI assistants. Set permissions at the team or individual level, and revoke access at any time.
Data Deletion
Request deletion of your data at any time. Upon request or account cancellation, your data is permanently removed from our systems within 30 days.
Frequently Asked Questions
Where is my data stored?
Your data is stored on Amazon Web Services (AWS) infrastructure in the United States. All data is encrypted at rest and in transit.
Do you have SOC 2 certification?
We are currently working toward SOC 2 Type II certification. In the meantime, we follow industry best practices for security and data protection.
Can I export my data?
Yes. You can request a full export of your data at any time, including original documents, conversation history, and assistant configurations.
How do you handle data breaches?
In the unlikely event of a data breach, we will notify affected customers within 72 hours and work with you to mitigate any potential impact.
Have security questions?
We’re happy to answer any questions about our security practices or discuss your specific requirements.